Frequently Asked Questions
Everything you need to know about your smart heating experience.
How long does it take for my HeatsBox to heat my meal?
Depending on the food type and volume, HeatsBox typically heats your meal to the perfect temperature in 15 to 25 minutes using our patented multi-sided heating technology.
Is the inner container dishwasher safe?
Yes, the removable inner stainless steel container is 100% dishwasher safe, making cleanup quick and easy after every meal.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary from 3-7 business days depending on your location.
Can I control the temperature via my smartphone?
Absolutely. Our HeatsBox Pro and Go models connect via Bluetooth to our official app, allowing you to set specific temperatures and schedule heating times.
What is the return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Does the HeatsBox require a battery or a plug?
We offer several models: the HeatsBox Go features a powerful built-in battery for cordless use, while our Style and Pro models require a standard power outlet connection.